On-Site AV Service Engineer (Audio-Visual)

Cenero - Malvern, PA

Full-time - Entry Level

Hybrid - Malvern, PA

Professional, Scientific, and Technical Services

About the position

The AV On-Site Service Engineer at Cenero is responsible for providing daily on-site support for audiovisual (AV), IT, and related systems. This role serves as a service escalation point, offering technical guidance and assistance to client personnel, project management, and subcontractors. The engineer will ensure the functionality of AV systems, enhance client communication, and maintain high standards of customer service while representing Cenero professionally.

Responsibilities

• Provide support of audiovisual, videoconferencing, and IT systems.
• Diagnose, adjust, repair, and/or escalate audiovisual, videoconferencing, and IT related systems.
• Configure and deploy equipment for various applications as necessary.
• Provide end-user support including concierge system assistance and meeting support.
• Develop a professional environment and build technical credibility with the Client while providing exemplary Customer Service.
• Professionally represent Cenero with Senior-level Clients showing empathy, patience, and competence.
• Clearly and concisely communicate complex technical concepts to peers, clients, and management.
• Maintain new technology awareness through continuing education, training, seminars, and reading.
• Assist with communications between Cenero and the customer for new projects.
• Help coordinate new project scheduling between Client and Cenero Operations Manager.
• Attend applicable new project meetings representing Cenero.
• Conduct site surveys for new business opportunities when appropriate.
• Assist Cenero Operational teams with installations and troubleshooting as required.
• Function as Cenero's final quality control inspector to ensure all project work meets or exceeds design specifications.
• Accurately maintain Customer's Service Ticket information in Cenero's CRM.
• Maintain accurate time sheet information.

Requirements

• Bachelor's degree (B.S.) in Engineering and two+ years Customer Service experience or five+ years AV related Service experience; or equivalent combination of education and experience.
• Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu-ray players, displays, microphones, speakers, and amps.
• Ability to terminate typical audiovisual related cabling including CAT, BNC, XLR.
• Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred).
• Working knowledge of AV control systems (Crestron & AMX preferred).
• Detailed working knowledge of video & acoustic technical principles and basic electrical wiring.
• Requires a detailed working knowledge of audiovisual test and repair equipment.
• General knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols.
• General knowledge of TCP/IP networking, switches, routers, firewalls.
• Detailed working knowledge of computers (Windows based) and office software.

Nice-to-haves

• Audiovisual installation experience is desired.
• Strong emotional intelligence.

Benefits

• Industry-leading healthcare coverage begins on your first day of employment.
• 401K Investment plan with company match.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Dependent Care Spending Account (DCA).
• 100% Company paid Life insurance for employees.
• 100% Company paid Short Term Disability.
• Optional Long Term Disability.
• Paid vacation time and paid holidays annually.
• Paid Time Off awarded at hire.
• On-site gym, weight room, locker room.
• Tuition assistance programs.
• Professional development opportunities to enhance your career.
• Opportunities to network and connect.
• Lucrative Employee Referral program.
• Delicious Free coffee.
• Warm Philly soft pretzels every Wednesday.