On-Site Community Association Manager

$75,000 - $85,000/Yr

American Community Management - Hyattsville, MD

Full-time - Mid Level

Hyattsville, MD

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The On-Site Community Association Manager at American Community Management, Inc. is responsible for providing exceptional customer service to homeowners, residents, and vendors within the community. This role involves managing community operations, serving as a liaison between the Condominium/HOA board and the management company, and ensuring that community standards are upheld. The manager will also handle maintenance requests, conduct inspections, and assist in budget preparation, all while maintaining a warm and welcoming environment.

Responsibilities

• Provide exquisite customer service to homeowners, residents, guests, and vendors.
• Serve as key liaison to contractors servicing the community.
• Conduct building inspections and manage maintenance requests.
• Assist the Condominium/HOA board in fulfilling their obligations.
• Serve as the initial point of contact for board requests and liaise with ACM.
• Prepare and present information to the Condominium/HOA membership at meetings.
• Identify and analyze issues in community member requests.
• Refer vendors to the Board and oversee their performance.
• Prepare weekly activity and variance reports for the board.
• Maintain knowledge of governing documents and assist in budget preparation.

Requirements

• Bilingual proficiency
• Proficient in Microsoft Office, especially Word and Excel
• Some college education preferred
• Experience in management and customer service
• Administrative experience with a high school diploma or GED
• Strong analysis and communication skills
• CMCA designation preferred

Nice-to-haves

• Experience in onsite condominium management (5 years preferred)
• CAI designation (i.e., CMCA, AMS)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)