On-Site Customer Success and Hardware Specialist

$55,000 - $75,000/Yr

Construction Clerk - New York, NY

Full-time - Mid Level

New York, NY

1-10 employees

About the position

As a Customer Success and Hardware Specialist at SafetyClerk, you will play a vital role in ensuring client satisfaction and effective use of our software solutions in the construction industry. This position involves on-site client support, hardware management, and training, aimed at optimizing the client experience and ensuring seamless integration of SafetyClerk's features across various job sites.

Responsibilities

• Visit construction job sites to onboard clients and train workers, foremen, safety managers, and superintendents on-site.
• Oversee procurement, assembly, and quality control of hardware components in collaboration with vendors.
• Manage hardware inventory, setup, and maintenance.
• Assess the usage levels of SafetyClerk software at various job sites and provide troubleshooting and additional training as needed.
• Monitor the quality of pre-shift and toolbox talks conducted on-site to maintain high standards.
• Collaborate with SafetyClerk's safety provider partners to organize ongoing safety training events.
• Act as the on-site liaison, addressing client needs and driving engagement with SafetyClerk's features.
• Provide regular updates to the Customer Success Manager on key client interactions and on-site progress.

Requirements

• 2+ years of experience in a Customer Success role with a focus on on-site client support or hardware management.
• Experience in hardware assembly, quality control, and vendor management, particularly in a construction or industrial setting.
• Strong ability to manage relationships across multiple job sites and stakeholders.
• Excellent communication and presentation skills for training diverse teams in a construction environment.
• Ability to travel to construction sites across New York and the Tri-State area as required.
• Independent problem-solver, comfortable managing a flexible workload in a fast-paced, small-team setting.

Nice-to-haves

• Experience in construction is a strong plus; familiarity with safety protocols and hardware setup is ideal.
• Spanish-speaking is a plus but not required.

Benefits

• 401(k)
• Flexible schedule