On-Site Event Manager

$68,640 - $68,640/Yr

The Pearl Company - San Francisco, CA

Part-time - Entry Level

Onsite - San Francisco, CA

Nursing and Residential Care Facilities

About the position

The Pearl is seeking an innovative and enthusiastic on-site Event Manager to join our talented in-house events team. The on-site Event Manager, or "House Manager," will lead all day-of coordination and management for corporate, social, nonprofit, and wedding events on-site at The Pearl. This role is crucial as the House Manager is responsible for the on-site day-of venue and logistics management of the event space, ensuring that every event runs smoothly and meets the high standards expected by our clients and guests. The House Manager will act as the face of The Pearl, representing our event services and providing an outstanding service experience for every person who walks through our doors. In this role, the Event Manager will manage a team of front-of-house staff, including bar staff, coat check, and security staff, acting as the on-site supervisory role during events. They will serve as the venue's point of contact during day-of event operations and logistics, ensuring that all opening and closing duties of the venue are completed correctly and that cleanliness and maintenance are upheld. The Event Manager will work closely with the Bar Manager, Operations Manager, and Production Manager to ensure that all aspects of the event are adequately communicated for proper day-of management. Providing excellent customer service to guests and leadership to employees is paramount, as is enforcing and monitoring all health, safety, and sanitation standards in their area. Additional responsibilities include collaborating with catering managers to ensure appropriate kitchen use, handling guest complaints according to provided guidelines, and completing After Action Reports following each event. The Event Manager will also be responsible for placing signage, monitoring load-in and load-out, setting up and striking rental chairs and tables, greeting guests, and assisting with directions. This position requires a flexible schedule, including weekends, holidays, and late nights, and the ability to be active for prolonged periods of time on your feet, as events are hosted across multiple floors and outdoor spaces.

Responsibilities

• Manage a team of front of house staff including bar staff, coat check, and security staff during events.
• Serve as venue point of contact during day-of event operations and logistics.
• Act as a direct liaison between client and venue staff during contracted event hours.
• Oversee that all opening and closing duties of the venue are completed correctly and that cleanliness and maintenance are maintained.
• Work closely with the Bar Manager, Operations Manager, and Production Manager to ensure proper day-of management communication.
• Provide excellent customer service to guests and leadership to employees.
• Enforce and monitor all health, safety, and sanitation standards in their area.
• Collaborate with catering managers to ensure appropriate kitchen use and execution of proper opening and closing kitchen requirements.
• Handle guest complaints according to provided guidelines.
• Complete After Action Reports following each event.
• Place signage, monitor load-in and load-out, and set up and strike rental chairs and tables.
• Greet guests and assist with directions, opening and closing building operations, and overseeing vendors and private security.
• Monitor amplified sound levels and complete post-event site walk-through with the client.

Requirements

• Must have at least 2+ years as event coordinator or experience in hospitality leadership and management.
• High school graduate, with college or hospitality school background preferred.
• Must be able to work a flexible schedule; weekends, holidays, and late nights required.
• Able to be active for prolonged periods of time on your feet.
• Must have a positive attitude and work ethic, while maintaining a high degree of professionalism.
• Extremely hospitality-minded and exhibits an impeccable commitment to service.
• Adaptable in an ever-changing, fast-paced event environment.
• Must be able to lift at least 25 lbs.
• Must be qualified to work in the U.S.
• Able to pass a post-offer, pre-employment background check.

Nice-to-haves

• Proven track record organizing successful events.
• Familiarity with understanding and following event timelines, floorplans, and vendor management.
• Positive, outgoing, and eager to provide guests with a great hospitality experience.
• Ability to multitask in a time-sensitive environment.
• Ability and desire to work independently as well as with a team.
• Ability to lead by teaching, modeling, and inspiring, rather than demanding.
• Ability to remain calm under pressure and always speak to peers respectfully.
• Understanding of how to manage different people appropriately, while inspiring excellence.
• Able to identify creative solutions and workarounds for any given scenario.

Benefits

• Flexible schedule