On-Site Field Service Engineer I - Micron Technology

Thermo Fisher Scientific - Boise, ID

Full-time - Entry Level

Onsite - Boise, ID

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer I at Thermo Fisher Scientific is responsible for on-site installation, servicing, and repair of sophisticated equipment and systems within the Materials and Structural Analysis Division. This role involves working closely with a team of engineers and provides opportunities for professional growth within the organization. The position requires a strong technical background and the ability to cultivate positive relationships with customers while ensuring the proper functioning of complex analysis tools.

Responsibilities

• Assist/conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
• Assist on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing updating and correcting various system documentation.
• Provide feedback for various reports including identifying and isolating unique problems with the system.
• Align with application scientists to collaborate on outstanding solutions to meet our users' challenges.

Requirements

• An Associate degree from a technical or undergrad program in electronics, physics, engineering, computer science or similar field preferred; or 1-3 years of relevant combination of skills and experience.
• 1-3 years' experience or ability to learn operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV) a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical problem solving.
• Required to read, write, and speak English fluently.
• Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Detail oriented, problem solver, promote team environment.
• Display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Literate in Windows software environments.
• Basic troubleshooting skills preferred.
• Ability to read and interpret schematics preferred.
• Solid interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills.

Nice-to-haves

• Experience with Ultra High Vacuum (UHV) systems.
• Basic troubleshooting skills.
• Ability to read and interpret schematics.

Benefits

• Transportation support
• Company phone
• Company laptop
• Bonus
• 401k
• Healthcare
• Employee assistance program