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Thermo Fisher Scientific - Boise, ID
posted 2 months ago
About the position
The Field Service Engineer I at Thermo Fisher Scientific is responsible for the on-site installation, servicing, and repair of advanced equipment and systems within the Materials and Structural Analysis Division. This role involves working closely with a team of engineers and provides opportunities for professional growth within the organization. The position is primarily based at Micron Technology in Boise, Idaho, requiring a commitment to on-site work four days a week.
Responsibilities
- Assist/conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
- Assist on-site scheduled planned maintenance visits.
- Provide troubleshooting and repair support for customers and other field service personnel.
- Cultivate and develop positive working relationships with customers, system users, and company personnel.
- Complete and submit field service reports.
- Provide training for customers and users on system maintenance.
- Provide feedback to product quality teams.
- Provide appropriate input in writing updating and correcting various system documentation.
- Provide feedback for various reports including identifying and isolating unique problems with the system.
- Align with application scientists to collaborate on outstanding solutions to meet users' challenges.
Requirements
- An Associate degree from a technical or undergrad program in electronics, physics, engineering, computer science or similar field preferred; or 1-3 years of relevant combination of skills and experience.
- 1-3 years' experience or ability to learn operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
- Experience with Ultra High Vacuum (UHV) a plus but not required.
- Experience operating O-scopes, digital voltmeter and logical problem solving.
Nice-to-haves
- Basic troubleshooting skills preferred.
- Ability to read and interpret schematics preferred.
Benefits
- Transportation support
- Company phone
- Company laptop
- Bonus
- 401k
- Healthcare
- Employee assistance program
