Foundever - Mooresburg, TN
posted 5 months ago
About the position
At Foundever, we deliver leading customer experience (CX) solutions to global industry clients, including customer service, technical support, and warranty options. Our focus is on providing exceptional service through inbound calls only, ensuring that our employees can concentrate on delivering quality interactions without the pressure of cold calling. We are committed to investing in our people by providing paid training and numerous growth and development opportunities. In fact, 84% of our managers are promoted from within, highlighting our dedication to career advancement and internal mobility. Foundever supports both iPhone and Android devices, and we encourage applicants to ensure their mobile devices are updated for optimal application processing and security. The primary function of this role is to serve as the first point of contact for clients, delivering professional and high-quality customer service. This includes handling inbound service calls, driving customer satisfaction through voice, chat, and email communications, and navigating through multiple systems and tools to resolve customer inquiries. You will be empowered to take initiative while also following established procedures and processes to provide effective resolutions. This position requires strong communication skills, a problem-solving mindset, and a can-do attitude, as you will be assisting customers and addressing their needs directly. Working at Foundever means being part of an award-winning culture built on over 35 years of industry-leading experience. We prioritize the employee experience and offer a supportive environment where you can thrive using your compassion and skills to help customers. Our paid training and comprehensive benefits package are designed to support your financial, physical, and mental well-being, giving you a sense of purpose in your role. Join us in creating connections and valuing conversations as we support over 9 million customer interactions every day across 60 languages in 45 countries.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
- Provide resolutions for customer inquiries and complaints
- Follow established procedures and processes to assist customers
Requirements
- Must live within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814
- Strong communication skills
- Ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a background check
Benefits
- Paid training
- Growth and development opportunities
- Comprehensive benefits package
- Support for financial, physical, and mental well-being
