On-Site Leasing Agent

$52,000 - $62,400/Yr

Outlook Management Group - Philadelphia, PA

Part-time,Full-time - Entry Level

Philadelphia, PA

Real Estate

About the position

We are seeking an enthusiastic and professional Residential Leasing Agent to join our on-site leasing team. The ideal candidate will be responsible for leasing apartments, providing excellent customer service to prospective and current residents, and maintaining the day-to-day operations of the leasing office. This role is perfect for someone who enjoys interacting with people and thrives in a dynamic environment, contributing to the growth of a new community.

Responsibilities

• Show available units to prospective residents, highlighting the property's features and amenities, and answering questions.
• Engage with prospective tenants to assess their needs and preferences to match them with available units.
• Guide prospects through the leasing process, ensuring they understand the terms and conditions of the lease and facilitate all necessary paperwork.
• Assist in creating and implementing marketing strategies to attract prospective tenants (e.g., social media posts, online listings, community outreach).
• Maintain consistent and timely communication with leads, answer inquiries, and provide updates on available units and application status.
• Actively work to convert prospects into residents by effectively addressing their concerns and facilitating the lease signing process.
• Keep accurate records of all interactions with prospective and current tenants, including applications, communications, and lease agreements.
• Regularly update property listings on rental websites and the company website to ensure they are current and appealing.
• Schedule property tours, follow-up appointments, and other necessary meetings with prospective residents.
• Coordinate with the maintenance team for unit readiness and showings.
• Handle inbound calls, emails, and walk-ins from potential renters, providing information about the property and leasing process.
• Assist with the move-in process for new residents, providing them with necessary information about building policies, amenities, and community events.
• Build and maintain positive relationships with current residents, answering their questions and addressing concerns in a professional and timely manner.
• Ensure a high level of customer service, maintaining a positive, welcoming environment in the leasing office and throughout the property.
• Ensure the leasing office and amenity spaces are clean, organized, and stocked with necessary supplies.
• Help coordinate and assist in resident events, move-in/move-out procedures, and building community initiatives.
• Conduct local market research on rental rates, competitive properties, and trends in the Philadelphia rental market during downtime.
• Assist in creating social media content, newsletters, and promotional materials for the property.
• Ensure that the resident database is up to date, including processing applications and maintaining accurate contact details.
• Help design and distribute flyers, brochures, and other promotional materials to keep the property visible and attractive to potential tenants.

Requirements

• Previous experience in leasing, real estate, or customer service preferred, but not required.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong ability to build rapport with people, handle inquiries, and maintain a positive attitude.
• Ability to manage multiple tasks simultaneously with strong attention to detail.
• Comfort with using property management software, email, and social media platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain organized records and efficiently manage office responsibilities.
• Strong ability to think critically and creatively to resolve issues or concerns from prospective or current residents.
• Flexible availability to accommodate weekend and evening hours as needed.

Benefits

• Competitive Pay: $20-$30 per hour plus a $200 bonus per move-in secured.
• Opportunity to Grow: Play a key role in a growing community and have the opportunity to make a real impact on the success of a new building.
• Dynamic Work Environment: Enjoy a varied workday with a combination of client interaction, administrative tasks, and marketing responsibilities.
• Flexible Scheduling: While weekends are required initially, the work schedule will be flexible and adjusted to match leasing activity.
• Supportive Team: Work in a collaborative, team-oriented environment where everyone is committed to success.
• Career Development: Opportunity to grow professionally and expand your role as the property grows.