On-Site Service Representative (Part Time)

$41,600 - $45,760/Yr

W.W. Grainger - Parkersburg, WV

Part-time - Entry Level

Parkersburg, WV

Merchant Wholesalers, Durable Goods

About the position

The On-Site Service Representative (OSR) is a part-time role focused on managing inventory and providing exceptional customer service to assigned customers in the Parkersburg, WV area. The OSR will support the KeepStock program, drive account growth, and collaborate with sales partners to address customers' MRO needs. This position is essential for maintaining customer satisfaction and operational efficiency.

Responsibilities

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Requirements

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance

Benefits

• Paid time off (PTO) days
• 6 company holidays per year
• Benefits starting on day one, including medical, dental, vision and life insurance
• 6% 401(k) company contribution each pay period with no personal contribution required
• Employee discounts
• Parental leave
• Tuition reimbursement
• Student loan refinancing
• Free access to financial counseling
• Education and more