On-Site Supervisor/Recruiter

Jcr Services - Marysville, OH

Full-time - Mid Level

Marysville, OH

Insurance Carriers and Related Activities

About the position

The On-Site Supervisor/Recruiter position in Marysville, OH, is a full-time role focused on leading the customer service team. The ideal candidate will manage daily operations, enhance customer satisfaction, and drive team performance while ensuring effective communication in both English and Spanish. This role requires strong leadership skills and a commitment to fostering a positive work environment.

Responsibilities

• Oversee daily operations of the customer service department to ensure high-quality service delivery.
• Manage and train customer service staff, promoting a positive work environment and encouraging professional growth.
• Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.
• Develop and implement service policies and procedures to enhance operational efficiency.
• Monitor team performance metrics, providing feedback and coaching as necessary.
• Assist with budgeting and financial planning related to customer service operations.
• Collaborate with other departments to improve overall customer experience.
• Maintain accurate records of transactions using cash registers and POS systems.
• Recruit, interview, and onboard new team members as needed.

Requirements

• Proven experience in a customer service management role or similar position.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Proficiency in budgeting, inventory management, and stock control processes.
• Familiarity with cash register operations and POS systems is essential.
• Bilingual proficiency in English and Spanish is required for effective communication with customers and staff.
• Experience in shift management is preferred, ensuring adequate coverage during peak hours.
• Previous experience in recruiting is a plus, contributing to building a strong team.