Bloomberg - Southfield, MI
posted 3 months ago
About the position
In your role as a Support Specialist at Bloomberg, you will provide exceptional technical service to Bloomberg's terminal users and employees. The primary goal is to establish a trusting relationship with both internal and external clients, acting as the frontline and escalation point for technical issues. As a member of the Bloomberg On-Site Support (BOS) team, you will be responsible for resolving issues in a hands-on environment while growing your technical knowledge and soft skills. You will pride yourself on offering both reactive and proactive solution-focused service, understanding client needs, and delivering personal, on-the-ground value. In this fast-paced environment, you will be the calm voice and cool head, demonstrating urgency, hard work, commercial aptitude, and a customer service-driven approach. The team is tight-knit, yet the culture is open, encouraging challenge and support among colleagues. Your responsibilities will include maintaining an outstanding level of customer service focus, providing exemplary on-site support, and being the point of contact for internal colleagues facing technical issues. You will need to multitask with attention to detail, stay organized, and manage incoming workflows effectively. This role requires a flexible coverage schedule to accommodate occasional evening and weekend work, with time off in lieu. Bloomberg values hard work and ambition, setting tough business goals while fostering a meritocratic environment where every voice matters, regardless of job title. The company also emphasizes giving back to the community, offering various philanthropic initiatives for employees to engage in, from helping local school children to environmental clean-up efforts.
Responsibilities
- Provide exceptional technical service to Bloomberg's terminal users and employees.
- Establish trusting relationships with internal and external clients.
- Act as the frontline and escalation point for technical issues.
- Resolve issues in a hands-on environment while growing technical knowledge and soft skills.
- Offer both reactive and proactive solution-focused service.
- Understand client needs and deliver personal, on-the-ground value.
- Maintain an outstanding level of customer service focus.
- Provide exemplary on-site support.
- Be the point of contact for internal colleagues facing technical issues.
- Multitask with attention to detail and manage incoming workflows.
Requirements
- 3 years of relevant work experience.
- A valid driving license and a reliable vehicle with full insurance.
- Experience installing and troubleshooting Windows software, PC hardware, and peripheral devices.
- Exposure to networking technology (Networking hardware, TCP/IP, LAN, and WAN).
- Flexible coverage schedule to accommodate occasional evening and weekend work.
Benefits
- Comprehensive health insurance coverage.
- 401k retirement savings plan.
- Paid time off for volunteering activities.
- Opportunities for professional development and learning.
- Employee discounts on products and services.
