On-Site Virtual Teller

Covantage Credit Union - Antigo, WI

Full-time - Entry Level

Antigo, WI

Credit Intermediation and Related Activities

About the position

The On-Site Virtual Teller at CoVantage Credit Union is responsible for providing high-quality service to members through a new communication channel. This role involves processing various transactions, ensuring members are informed about products and services, and maintaining accurate account records. The position requires direct interaction with members and a commitment to professional service, including working on Saturdays.

Responsibilities

• Provide all members with professional, high-quality service.
• Provide members with accurate information regarding credit union products and services and refer them to the appropriate person or department if unable to provide the requested information.
• Ensure that members are aware of how to use available products and services.
• Process transactions to member accounts accurately and in a timely manner.
• Produce end-of-shift balancing and settlement reports.
• Work as scheduled, including Saturdays, to provide consistent service to the membership.

Requirements

• High school diploma or equivalent and a minimum of 1 year experience working in teller services or have an Associate's Degree.
• Bilingual fluency preferred, but not required.
• Working knowledge of software programs such as Microsoft Office and Windows software programs.
• Detailed knowledge of the credit union and its services.
• Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis.
• Punctuality and maintaining a neat, professional appearance with proper business telephone etiquette.
• Exhibits above-average performance in teller transactions including intermediate math skills.

Nice-to-haves

• Bilingual fluency in Spanish is strongly encouraged.

Benefits

• 401k employer match of up to 200%
• Bonus of annual salary up to 4%
• Generous employer HSA contribution
• Paid time off for community service