Onboarding and Training Specialist

Archwell Health - Overland Park - Charlotte, NC

Full-time

Charlotte, NC

About the position

The Onboarding and Training Specialist at ArchWell Health plays a vital role in facilitating the orientation, onboarding, and training of new and existing colleagues. This position is designed to ensure that employees understand their roles and responsibilities within the organization while promoting a culture of continuous learning. The specialist will collaborate with various stakeholders to deliver effective training initiatives that align with the organization's goals, ultimately enhancing the overall performance and effectiveness of the workforce.

Responsibilities

• Serve as the in-market subject matter expert and eCW Super User for all key center roles.
• Facilitate training and onboarding sessions to ensure colleagues understand their roles effectively.
• Collaborate with stakeholders to deliver role-specific training.
• Provide support to new hires and guide them through the onboarding process.
• Assess training effectiveness and identify areas for opportunity and improvement.
• Observe how markets are adopting, implementing, or upholding Archwell Health standards and workflow processes, identifying areas of opportunity and reporting findings to direct leadership.
• Act as the in-market learning governance representative and bring areas of opportunity and improvement to the governance leaders for decisioning, solutioning, and resourcing.
• Communicate clearly to ensure learning initiatives are embraced by all.
• Promote a growth mindset and continuous learning culture in the market by acting as a change agent and reinforcing learning opportunities.
• Stay up to date with ArchWell Health processes, workflows, standards, systems, industry learning trends, research, and best practices to deliver relevant and impactful training.
• Meet performance targets measured through key performance indicators for operations as well as effectiveness of learning delivery efforts.
• Cover for Market Launch Champion, requiring some overnight travel; routine travel will be daily within the market.

Requirements

• Bachelor's degree in related field preferred or equivalent experience.
• Experience in formal and informal training delivery preferred.
• Experience in project management and record-keeping preferred.
• Clinical Knowledge preferred; experience and practice as a Medical Assistant or RN to guide training and development of clinical colleagues in the use of technology.

Nice-to-haves

• Knowledge of EMR systems for smooth workflow.
• Strong emotional intelligence and lives the ArchWell Health values in all interactions.