Onboarding & Compliance Specialist

Full-time - Entry Level

Little Rock, AR

Personal and Laundry Services

About the position

Account Services falls within the Sales Operation department of PerfectVision. Within this role you will have a specialized area that most of your time will be spent on. Each person will be cross-trained in all areas of Account Services to ensure support of our customers in any area needed. This position may be responsible for one or more of the following areas: Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention. A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential Functions area below.

Responsibilities

• Identify, research, and support accounts in multiple verticals of business.
• Ability to resolve customer escalations in a timely and efficient manner.
• Provide strong customer service experiences with many types of customer groups.
• Research, organize and resolve commission escalations for partner programs.
• Manage customer onboarding pipeline of new applications including processing new accounts.
• Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications.
• Verify, classify, track and resolve shipping discrepancies through an internal tickets system.
• Process all corporate mailings both internal and external.
• Arrange freight pickups and reroutes as needed.
• Answer and transfer inbound calls.
• Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer.
• Verify outbound orders meet both financial and inventory criteria.
• Control inventory levels of customers across multiple programs.
• Data entry as required for all internal systems and Office programs.
• Support dealers in areas of their consumer order entry.
• Facilitate the return of products while maintaining company standards.
• Work with partners such as AT&T, CenturyLink, Frontier, Windstream and others in multiple aspects of business.
• Other duties as needed.

Requirements

• High School Graduate or General Education Degree (GED)
• Two to four years related experience in a related role preferred.
• OR Three to five years related experience in a customer service role preferred.
• OR General knowledge of business practices and terms.
• Computer literate in a Microsoft Windows environment.
• Basic to intermediate level of experience using Microsoft Excel.
• Basic understanding of Outlook including how to send, forward and reply to incoming e-mail and manage calendar functions.
• General knowledge of various standard office equipment including but not limited to multi-line phone and scanner/copier.

Nice-to-haves

• Proficiency in any foreign language is a plus.