Onboarding Experience Specialist - Associate Services

Health First - Melbourne, FL

Full-time - Entry Level

Hybrid - Melbourne, FL

Ambulatory Health Care Services

About the position

The Onboarding Experience Specialist (OES) plays a crucial role in supporting the talent acquisition process through both pre-hire and post-hire activities. As a member of the Onboarding Experience Team (OET), the OES is dedicated to ensuring a high-quality onboarding experience for new associates, facilitating smooth communication between departments, and providing excellent customer service throughout the hiring process.

Responsibilities

• Enter and track candidate pre-employment journey.
• Direct day-to-day onboarding operations to ensure timely, accurate, efficient, and courteous delivery.
• Communicate with HR departments to ensure a smooth hiring process for new associates.
• Review submittals against job requisition and candidate application for compliance.
• Review background and Associate Wellness clearance to ensure compliance with organizational standards.
• Ensure all candidates receive a warm welcome call and email during their pre-boarding experience.
• Monitor vendor systems daily to ensure progress and escalate issues as necessary.
• Provide excellent customer service to candidates and client teams by responding quickly to inquiries.
• Assist vendors with completion of required checks when necessary.
• Act as a key contact for onboarding issues and monitor candidate onboarding tasks for completion.
• Assist with building new client audit detail procedures for candidate orders.
• Ensure the new hire file contains all documentation required by regulatory agencies.
• Schedule associates for training classes in partnership with the Center for Learning.
• Schedule associates for Associate Wellness Prescreen appointments.
• Participate in continuous process improvement initiatives.

Requirements

• High School Diploma and two years of relevant work experience.
• 1 year of customer service experience.
• Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint.
• Ability to work autonomously with minimal supervision.
• Strong critical thinking skills.
• Strong communication skills and professional presence.
• Ability to maintain composure in a stressful office environment.

Nice-to-haves

• Basic knowledge of HR practices with 1 year of HR/Onboarding experience.
• Experience with PeopleSoft, Hyland, Taleo, and Applicant Tracker Database or ERP, CRM, and ATS systems.
• Bilingual.