Onboarding Integration Engineer

Eso Solutions - Belcamp, MD

Full-time - Entry Level

Belcamp, MD

Professional, Scientific, and Technical Services

About the position

The Integration Engineer will focus on creating effective integration solutions to support clients during the onboarding process. This position involves configuring applications to align with client needs, collaborating with internal experts, and balancing technical, business, and product considerations. The role is central to onboarding Billing and Dispatch software, ensuring smooth integration with client infrastructures.

Responsibilities

• Work closely with clients to understand technical requirements and provide tailored integration solutions.
• Design, develop, and manage APIs, middleware, and custom integration setups.
• Maintain secure, reliable data flows between systems, ensuring compliance with client needs.
• Troubleshoot and resolve any integration challenges as they arise.
• Document integration processes and client-specific configurations.
• Act as a technical resource for internal teams and the Onboarding Specialist who manages the project, providing guidance during the onboarding phase.
• Identify potential risks in the integration process and proactively address roadblocks.
• Develop new processes and recommend process improvements to ensure optimal level of customer satisfaction.
• Support data conversions as required.
• Meet or exceed productivity metrics while enhancing the customer experience.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field is preferred.
• Solid experience with integration platforms and understanding of APIs, web services, and cloud integrations.
• Proficient in REST, SOAP, XML, JSON, and familiar with SQL, NoSQL, and ETL processes.
• Effective problem-solving and communication skills, with the ability to work across teams.
• Organized, able to manage multiple projects, and comfortable in a dynamic environment.
• Adept at translating technical requirements into practical solutions for non-technical stakeholders.
• Willingness to learn and adapt to changing demands.
• Strong time management and attention to detail.
• Proficient with windows based infrastructure, networking, firewalls and cloud infrastructure (Azure is a bonus).
• Comfortable with deploying software to internal and customer environments.
• Experience with technical implementation of Billing and/or Dispatch software considered an asset.

Benefits

• Competitive health plans (medical, dental, & vision insurance)
• PTO (starting at 20 days) & 12 company holidays
• 401(k) with company match
• Telemedicine service provided by ESO
• Savings accounts (FSA, HSA, DCA)
• Employee Assistance Program (EAP)
• Annual health and wellness reimbursement
• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
• Paid parental leave, new child program, & flexible parental return-to-work options
• Casual office environments and unlimited office snacks and drinks