Onboarding Programming Specialist

$60,000 - $65,000/Yr

Xplor International - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

10,001+ employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

As an Onboarding Programming Specialist at Xplor, you will play a crucial role in the Fitness & Wellness division, focusing on introducing customers to Xplor Growth and future products. Your primary responsibility will be to ensure customer success from day one by configuring accounts, conducting setups, and providing training. You will collaborate with various teams to deliver high-quality service and support to a diverse range of clients, from small businesses to large fitness brands.

Responsibilities

• Deliver top-tier services in the boutique fitness industry to drive customer satisfaction, product adoption, and retention.
• Support the development of a high-touch product by automating marketing consulting at scale.
• Efficiently implement services with accountability and a customer-first mindset.
• Follow clear delivery procedures for Xplor customers.
• Combine SaaS expertise with consulting knowledge to address client needs.
• Ensure consistent, efficient work while maintaining high-quality customer service in a remote, fast-paced environment.
• Program automated email campaigns, including setting up merge tags and creating campaign segments.
• Draft email copy for automated campaigns aimed at achieving specific customer goals.
• Set up customer waiver templates and program automated communications.
• Create brand-specific landing pages and forms.

Requirements

• Bachelor's Degree or equivalent work experience.
• 2+ years of experience in marketing automation.
• 2+ years of experience in the fitness industry (or related).
• 2+ years of experience in Consulting, Professional Services, or a related function.
• Experience with marketing automation strategy and execution.
• Strong verbal and written communication skills with excellent client-facing abilities.
• High ethical standards, empathy, humility, and strong listening skills.
• A keen understanding of the latest digital marketing trends and tactics.

Nice-to-haves

• Passion for helping customers and a customer-first mindset.
• Extensive experience with service deliverables, ideally within Xplor Technologies or similar platforms.
• Expertise in implementing strategic visions and best practices.
• Passion for fitness, health, and wellness, and alignment with Xplor's vision.

Benefits

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer.
• 3 extra days off to volunteer and give back to your local community.
• Access to free mental health support.
• Flexible working arrangements.