Onboarding Project Specialist

$37,440 - $74,880/Yr

MarketSource - New York, NY

Full-time - Entry Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Onboarding Project Specialist at MarketSource is responsible for creating a specialized onboarding experience for new hires in the Target Tech Program. This role aims to enhance the new hire experience, improve retention metrics, and ensure a seamless transition into the retail environment. The specialist will engage with new employees, provide technical support, and maintain communication with various teams to foster a positive onboarding process.

Responsibilities

• Create personalized welcome letters for all new hires.
• Conduct follow-up phone calls the day after onboarding.
• Set up email accounts and OneSource logins for new hires.
• Distribute Target Tech shirts to new employees.
• Provide Q&A support for new hires.
• Follow up on online training to ensure completion and accuracy.
• Make 20-30 phone calls per day, including texts and emails to new hires.
• Provide technical support for email, OneSource, and Windows credentials.
• Manage Target POS numbers for new hires.
• Coordinate with Support Team, Recruiting, and ESG for onboarding processes.
• Facilitate communication updates to District Managers (DMs).
• Conduct first-day follow-ups and eventually 30-day follow-ups with new hires.
• Lead bi-weekly new hire calls covering company values and program overviews.
• Conduct weekly classroom training for new hires, covering various topics related to the company and job expectations.

Requirements

• BA/BS College Degree preferred or equivalent business experience.
• 1-5 years of experience in a related field.
• Past retail knowledge is a plus.
• Strong verbal and written communication skills.
• Ability to conduct professional conversations via telephone.
• Self-motivated and able to work independently in the field.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Training and classroom facilitation skills.
• Ability to handle confidential information professionally.
• Highly organized and capable of managing multiple tasks.

Nice-to-haves

• Experience in retail management or training.
• Familiarity with onboarding processes in a corporate environment.

Benefits

• Medical, dental & vision insurance.
• 401(k)/Roth retirement plan.
• Basic and supplemental life insurance.
• Short and long-term disability insurance.
• Health & Dependent Care Spending Accounts (HSA & DCFSA).
• Transportation benefits.
• Employee Assistance Program (EAP).
• Paid Time Off (PTO), vacation, or sick leave.