Onboarding Specialist, CID/CBE Student Support Services

$30,000 - $50,000/Yr

Texas A&M University - Dallas, TX

Full-time - Entry Level

Onsite - Dallas, TX

Educational Services

About the position

The Onboarding Specialist for the College of Innovation and Design (CID/CBE) Student Support Services at Texas A&M University-Commerce plays a crucial role in the recruitment and onboarding of potential students. This position is centered around providing exceptional customer service and support to students as they navigate the admissions process. The Onboarding Specialist will work closely with A&M-Commerce Admissions and Recruitment staff, as well as other campus partners, to identify and recruit potential CID students. This includes assisting them in completing their applications, reviewing transcripts, and ensuring they meet the necessary requirements for admission. Once students are accepted, the Onboarding Specialist will guide them in declaring their CID program of study and enrolling in classes, including facilitating their orientation and first term registration. The role also involves connecting students with ancillary services such as Financial Aid, Scholarships, and Disability Services, ensuring they have access to the resources they need to succeed. The position is based at the A&M-Commerce Dallas site, with the possibility of remote work, and requires a commitment to maintaining confidentiality and handling sensitive information with care. The Onboarding Specialist is expected to meet with students, address their needs and concerns, and provide follow-up support as they transition into the program. This role is vital in fostering a supportive environment for students and enhancing their overall experience at Texas A&M University-Commerce.

Responsibilities

• Work with A&M-Commerce Admissions and Recruitment staff and other campus partners to recruit and identify potential CID students.
• Assist potential CID students to apply and be accepted into A&M-Commerce.
• Assist with review of transcripts and TSI.
• Assist accepted students to declare their CID program of study.
• Assist CID students to enroll in classes through Orientation as well as their first term.
• Directly connect students to ancillary services such as Financial Aid, Scholarships, Disability Services, etc.
• Meet, refer, and follow-up with CID students regarding their needs and concerns when entering the program.

Requirements

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Three years of related experience in customer or student services.
• Knowledge of word processing, spreadsheets, and database applications.
• Ability to multi-task and work well as part of a team.
• Ability to work with sensitive information and maintain confidentiality.

Nice-to-haves

• Knowledge of Higher Education functions.
• Knowledge of recruitment, retention, and marketing.
• Customer service training or certification.