Onboarding Specialist, Food & Beverage

Yaamava' Resort & Casino At San Manuel - Highland, CA

Full-time - Entry Level

Highland, CA

About the position

The Onboarding Specialist, Food & Beverage is responsible for developing, preparing, revising, and implementing the hiring, tracking, orientation, and onboarding processes for the Food & Beverage department. This role ensures a seamless onboarding experience for new hires and collaborates with management to enhance team member retention and engagement.

Responsibilities

• Execute department recruiting responsibilities, including attending hiring events and interview sessions, tracking applicants, and updating management on staffing concerns.
• Ensure a consistent and exceptional onboarding experience for new hires, conducting New Employee Orientation (NEO) and facility tours as needed.
• Coordinate with training personnel to schedule training courses and maintain up-to-date training records for compliance.
• Interact directly with new hires throughout the onboarding and probationary period to assist with questions and gather feedback for process improvement.
• Establish and enhance team member experience to positively impact retention efforts within the Food & Beverage team.
• Complete all engagement action plans adopted by department management, including scheduling meetings and tracking status.
• Collaborate with department members for continuous improvements to the hiring and onboarding process.
• Coordinate department orientation logistics, including handouts, packets, refreshments, and accommodations.
• Maintain strong working relationships with department management and internal departments to resolve challenges faced by new team members.
• Perform other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED required; Associate's Degree preferred.
• Minimum of one (1) year Food & Beverage or Onboarding experience required.
• Experience in a Casino or Food & Beverage industry preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with internet navigation applications and other business software.
• Ability to perform efficiently in a fast-paced, high-demand environment.
• Demonstrates great attention to detail with strong analytical and critical thinking skills.
• Strong interpersonal skills, including telephone skills, written and verbal communication, and active listening.
• Ability to multi-task with strong time management and organizational skills.
• Personable and professional, capable of using caution and discretion in communication.

Nice-to-haves

• Experience working in a Casino or Food & Beverage industry preferred.

Benefits

• Total Rewards package including monetary, benefits, and development rewards.
• Opportunities for professional growth and development.