This job is closed

We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

Freedomcare - Las Vegas, NV

posted 2 months ago

Full-time - Entry Level
Hybrid - Las Vegas, NV
Professional, Scientific, and Technical Services

About the position

The Onboarding Specialist I at FreedomCare is a hybrid role focused on facilitating the onboarding process for patients and caregivers in southern Nevada. This position involves traveling to patients' homes to ensure they are properly set up for their care plans, acquiring necessary signatures, and providing brief orientations. The role requires effective communication and collaboration with the Intake team and adherence to compliance standards.

Responsibilities

  • Visit patients and caregivers in their homes.
  • Acquire signatures for necessary documents via a Surface Pro and iPhone.
  • Provide a brief orientation to ensure caregivers and patients are set up for their care plan.
  • Participate in State-wide semi-weekly meetings with colleagues in Las Vegas, NV.
  • Adhere to a revolving monthly client service and compliance standard.
  • Effectively input and update the case file and account data within our Salesforce CRM tool.
  • Manage call dashboards and reporting to assist in managing assignments.
  • Communicate and facilitate the onboarding process to the point of enrollment completion.

Requirements

  • At least 1 year of previous experience in a fast-paced customer service role.
  • Proven exceptional customer service experience.
  • Experience in a high-volume inbound and outbound call environment.
  • Strong customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Build sustainable relationships and engage patients/caregivers by resolving issues/concerns.
  • Strong phone and verbal communication skills along with active listening skills.
  • Attention to detail and data accuracy.
  • Ability to meet and/or exceed weekly targets or metrics.
  • Excellent communication (written and verbal) and organization skills.
  • Effective time management, prioritization, and multitasking skills.
  • Proactive with a commitment to excellence in work.
  • Flexibility and openness as the role and responsibilities may change.

Nice-to-haves

  • Bilingual Spanish or other languages preferred.
  • 2 years of Salesforce experience.
  • 2 years of Medicaid experience in a homecare agency environment.

Benefits

  • Health insurance
  • Retirement plan
  • Wellness programs
  • Fun company events
  • Ongoing learning opportunities
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service