Onboarding Specialist I (Philadelphia, PA / Hybrid)

$33,280 - $41,600/Yr

Freedomcare - Philadelphia, PA

Full-time - Entry Level

Hybrid - Philadelphia, PA

Professional, Scientific, and Technical Services

About the position

The Onboarding Specialist I at FreedomCare plays a crucial role in the onboarding process for clients and their caregivers in the consumer-directed personal assistance program (CDPAP). This entry-level position involves guiding caregivers through the necessary documentation and orientation processes, ensuring a smooth transition into care services. The specialist will work closely with the Intake team and serve as the first point of contact for clients, emphasizing empathy, communication, and customer service to foster positive relationships.

Responsibilities

• Work with patients' chosen caregivers to guide them in submitting all required work and I-9 documentation for Orientation.
• Complete the Start-of-Care process with patients and caregivers.
• Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship.
• Schedule virtual orientations calls with patients to ensure a smooth transition of start of care.
• Adhere to a revolving monthly client service and compliance standard.
• Effectively input and update the case file and account data within our Salesforce CRM tool.
• Manage your call dashboards and reporting to assist in managing assignments.
• Caregiver employment verification letter.

Requirements

• Bilingual Spanish preferred.
• 1 year of experience in a fast-paced customer service role.
• Strong customer focus and adaptability to different personality types.
• Ability to multitask, set priorities, and manage time effectively.
• Strong phone and verbal communication skills along with active listening skills.
• Attention to detail and data accuracy.
• Ability to meet and/or exceed weekly targets or metrics.
• Excellent communication (written and verbal) and organization skills.

Nice-to-haves

• Bilingual Spanish or other languages.
• 2+ years of experience within the healthcare, hospital, or homecare agency space.

Benefits

• Health insurance
• Retirement plan
• Wellness programs
• Ongoing learning opportunities
• Fun company events