Onboarding Specialist II

Wyndham Consumer Finance - Orlando, FL

Full-time - Entry Level

Orlando, FL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Account Onboarding Specialist II (In Office) at Travel + Leisure Co. plays a crucial role in ensuring the smooth onboarding of contracts within the Vacation Ownership business line. This position involves a variety of office duties, including maintaining accurate records and managing organized file rooms. The specialist will be responsible for shipping contract documents to designated custodians and communicating with them to verify the receipt of all contract documents. Additionally, the role requires ensuring proper coding within the company's systems to promote the securitization of the loan portfolio. The specialist will also complete detailed research, reporting, and reconciliation of dashboards, monthly securitizations, and document retention. Staying up to date with corporate and departmental policies is essential, as is the ability to use discretion with confidential information and communication. The specialist will also be tasked with completing ad-hoc projects and assignments as requested by management, ensuring that all contract documents are shipped, coded, and cleared by custodians in a timely and accurate manner. Other essential job functions include receiving, checking in, and filing incoming contract documents on the same day they are received from sales sites, researching and resolving document defects to promote securitization, and maintaining a well-organized and efficient in-house file room system. The specialist will also assist with scanning and validating contract documents as needed, create outgoing shipments of miscellaneous non-contract documents, and research Scorecard accuracy while responding to disputes.

Responsibilities

• Ensure all contract documents are shipped, coded and cleared by custodian timely and accurately.
• Receive, check in, and file incoming contract documents same day as received from sales sites.
• Research and resolve document defects to promote securitization.
• Research and report daily and weekly dashboards.
• Ensure document retention guidelines are adhered to utilizing Iron Mountain systems.
• Maintain a well-organized and efficient in-house file room system.
• Complete other duties as assigned by management.
• Assist with scanning and validating of contract documents as needed.
• Create outgoing shipments of miscellaneous, non-contract documents.
• Research Scorecard accuracy and respond to disputes.

Requirements

• High School diploma or GED equivalent (some college preferred).
• 2 years general office experience.
• Excellent verbal and written communication skills.
• Ability to be detailed, accurate and thorough.
• Ability to multitask and adapt to changes and a demanding work environment.
• Good time management and organizational skills.
• Dedication to providing exceptional customer service.
• Problem-solving skills to resolve customer concerns and defuse escalated issues.
• Deadline conscious with strong drive and initiative.
• General understanding of securitization process of bundling loans to sell to investors.
• Intermediate PC skills, proficiency in MS Word, Excel, PowerPoint, and Outlook.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program