Onboarding Specialist- SPANISH SPEAKING

$39,520 - $45,760/Yr

Link Homecare

Full-time - Entry Level

About the position

The Onboarding Specialist is responsible for facilitating customer service to caregivers visiting the branch offices, acting as the face of the agency, and assisting with all employment inquiries and processes for caregivers in the assigned facility. This role is crucial in ensuring that all qualifying talent is successfully onboarded and integrated into the company in accordance with state and federal regulations as well as company policies and procedures. A successful Onboarding Specialist will assist caregivers with onboarding, payroll, and HR-related inquiries, ensuring a smooth transition into their roles. The ideal candidate should possess strong time management skills, the ability to multitask, and the capability to work both independently and collaboratively within a team environment.

Responsibilities

• Meet, greet, and act as point of contact for caregivers, addressing inquiries and concerns related to onboarding, payroll, HR, and coordination in their assigned facility.
• Screen and enter all qualifying employment inquiries into applicable systems, namely Salesforce, for all visiting caregivers in the assigned office.
• Vetting and assisting with the complete hiring process for walk-in caregivers and all assigned leads.
• Track, maintain, and update assigned personnel records related to onboarding, coordination, payroll, and HR in accordance with agency's established guidelines.
• Oversee supplies (PPE, office needs).
• Conduct new hire orientations required for onboarding.
• Understand and adhere to state and federal regulations as well as company policies and procedures.
• Manage telephone calls/emails in a supportive and professional manner.
• Ensure complete and absolute confidentiality of employee information.

Requirements

• Fluency in Spanish and English is a must.
• Excellent verbal and written communication skills in both English and Spanish.
• Ability to work independently and within a team.
• Ability to multitask and prioritize tasks in a fast-paced environment while staying organized.
• Proactive and independent with the ability to take initiative.
• Proficient with or the ability to quickly learn applicant-tracking software, namely Salesforce.
• Strong interpersonal communication skills with internal and external staff.
• Excellent customer service skills.

Nice-to-haves

• Experience in home care (preferred).
• Optimistic, energetic, outgoing personality.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off (Vacation, Sick and Personal Time Off)
• Employee Discount Program
• Paid Holidays and Lunch Break