Onboarding Specialist

Prohealth Pharmacy Solutions

Full-time

Remote

Professional, Scientific, and Technical Services

About the position

The Onboarding Specialist plays a crucial role in supporting the RN Intake Coordinators by managing patient referral data and providing clerical assistance to the Intake Department. This position is essential for ensuring accurate and efficient processing of referrals, contributing to the overall effectiveness of CarepathRx's pharmacy services.

Responsibilities

• Obtains patient referral data from referral sources via phone or fax.
• Performs clerical duties as requested.
• Documents initial referral information.
• Identifies and documents patient team assignment.
• Notifies intake coordinator of pending referrals.
• Enters new patient information into computer system as needed.
• Acts as liaison between Intake and referral sources with initial referral information.
• Assists Intake nurses with faxing, copying, and distribution as needed.
• Assists Intake with phone communication as needed.
• Assures accurate transfer of patient insurance information to IVC.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

Requirements

• HS diploma or GED required.
• Excellent communication, interpersonal and organizational skills required.
• Ability to prioritize and handle multiple tasks.
• Knowledge of medical terminology required.
• Proficient computer skills and Microsoft Office Products required.

Nice-to-haves

• Good verbal and written communication skills.
• Computer literate, with the ability to utilize standard software applications including Windows and MS Office Suite (Outlook, Word, and Excel).
• Good organizational skills with attention to detail and ability to multitask.

Benefits

• Eligible to participate in a quarterly incentive program based on individual and team performance.