Onboarding Specialist

$39,520 - $47,840/Yr

Unclassified - New York, NY

Full-time - Entry Level

New York, NY

About the position

The Onboarding Specialist is responsible for providing exceptional customer service to caregivers by acting as the primary point of contact at branch offices. This role involves assisting with employment inquiries, developing effective recruiting strategies, and ensuring compliance with state and federal regulations during the onboarding process. The ideal candidate will be skilled in multitasking, time management, and working both independently and as part of a team.

Responsibilities

• Meet, greet, and act as a point of contact for caregivers, addressing inquiries and concerns related to onboarding, payroll, HR, and coordination in their assigned facility.
• Screen and enter all qualifying employment inquiries for caregivers received via phone and emails into applicable systems, namely Salesforce.
• Vetting and assisting with the complete hiring process for walk-in caregivers and all assigned leads.
• Assist with tracking and maintaining field recruitment presentation lists.
• Build connections with community resources and caregiver schools to optimize recruitment numbers.
• Track, maintain, and update personnel records related to onboarding, coordination, payroll, and HR in accordance with the agency's established guidelines.
• Conduct new hire orientations required for onboarding.
• Understand and adhere to state and federal regulations as well as company policies and procedures.
• Manage telephone calls/emails in a supportive and professional manner.
• Ensure complete and absolute confidentiality of employee information.

Requirements

• Fluency in Spanish (MUST)
• Excellent verbal and written communication skills in both English and Spanish
• Ability to work independently and within a team
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proactive and independent with the ability to take initiative
• Proficient with or the ability to quickly learn applicant-tracking software
• Strong interpersonal communication skills with internal and external staff
• Excellent customer service skills

Nice-to-haves

• Experience in home care (preferred)
• Optimistic, energetic, and outgoing personality

Benefits

• Health Insurance
• Dental & Vision Insurance
• Flexible Spending Account
• PTO (Vacation, Sick and Personal Time Off)
• Employee Discount Program
• Paid Holidays and Lunch Break
• 401K