Onboarding Specialist

BAYADA Home Health Care - Lehighton, PA

Full-time - Entry Level

Lehighton, PA

Ambulatory Health Care Services

About the position

The Onboarding Specialist at BAYADA Home Health Care is responsible for providing exceptional customer service and managing the coordination of client services within the Pediatrics office in Lehighton, PA. This role focuses on building strong relationships with clients, referral sources, and community organizations while ensuring effective fiscal management of caseloads. The Onboarding Specialist will work closely with Clinical Managers to supervise and support field employees, contributing to the delivery of high-quality home care services.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and emergent scheduling issues.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics.
• Partner with Clinical Managers to provide supervision and support to field employees.

Requirements

• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus.
• Demonstrated record of successfully taking on increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance