Onboarding Specialist

$80,000 - $110,000/Yr

Adyen - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

Publishing Industries

About the position

The Onboarding Specialist at Adyen plays a crucial role in the Merchant Operations department, focusing on facilitating the onboarding process for customers onto the Adyen platform. This position involves collaborating with various internal teams, ensuring compliance with regulations, and optimizing internal processes to support business growth. The specialist will act as a knowledge expert, driving decision-making through data analysis and building strong relationships with customers and internal stakeholders.

Responsibilities

• Understand Adyen's product offering and advise customers on how they can benefit from them.
• Work closely with Adyen's commercial teams and operational departments to ensure a smooth rollout.
• Become the knowledge expert and improve processes related to merchant onboarding and payments compliance.
• Drive decision making and transparency through data analysis and insights.
• Educate commercial teams on the latest regulatory, procedural, and scheme compliance changes.
• Gather insights from Sales, Account Management, and Partnerships teams regarding the commercial pipeline and translate this to operational needs.
• Contribute to internal process improvement initiatives to help the business scale.

Requirements

• 3 or more years of professional experience, preferably in a Sales Support, SDR or Compliance environment.
• Strong people skills and ability to build relationships.
• A driven self-starter who enjoys a fast-paced environment.
• Ability to balance compliance boundaries and commercial opportunities.
• Fluency in English; Portuguese or Spanish language fluency is a plus.
• Prior Salesforce experience is a plus.

Benefits

• Competitive salary range of $80,000 - $110,000 per year.
• Opportunities for career growth and development.
• Supportive work environment that encourages diversity and inclusion.