Onboarding Specialist

$50,000 - $65,000/Yr

RC TopCo - Raleigh, NC

Full-time - Entry Level

Hybrid - Raleigh, NC

About the position

The Onboarding Specialist will guide new customers through the account configuration and training for the company's online booking platform. This role involves tailoring configurations to meet the unique needs of various industries and ensuring customers are equipped for success as they integrate and optimize the software. The position is hybrid-friendly and based in Raleigh, NC, Austin, TX, or Denver, CO.

Responsibilities

• Collaborate with Sales and Customer Success teams on pre- and post-sale activities, including project scoping and requirements gathering.
• Gain a deep understanding of each customer's industry and operations to configure accounts that fit their needs.
• Set up channel management solutions to expand customers' reach and revenue opportunities.
• Integrate the booking engine into customers' websites, ensuring a seamless integration experience.
• Lead engaging, high-quality training sessions tailored to individual group needs.
• Provide clear project updates, highlight potential risks, and communicate solutions with transparency to both internal and external stakeholders.

Requirements

• Ability to communicate clearly and proactively when providing updates and addressing issues.
• Comfortable working with HTML, CSS, and minimal JavaScript.
• Ability to understand our customer and how their business operates in order to best configure our software.
• Efficient delivery with strong attention to detail and deadlines.
• Knowledge of web accessibility guidelines.
• Legally authorized to work in the US.

Nice-to-haves

• Experience using tools such as Checkfront, Google Apps, Zendesk, JIRA, HubSpot.
• Fluency in other languages.
• Working knowledge of CMS integrations, HTML, and CSS.

Benefits

• A company that values work-life balance.
• Half-day Fridays during the summer months.
• Vacation, personal days, health days, paid volunteer day.
• Extended health benefits and EAP program.
• Parental benefits.
• Professional development allowance.