Onboarding Specialist

Help At Home - Horsham, PA

Full-time

Horsham, PA

Administrative and Support Services

About the position

Help at Home is hiring an Onboarding Specialist! Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. Help at Home leads the home care industry in protecting our clients, caregivers, and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training. The Onboarding Specialist is responsible for providing onboarding support for our field staff. Onboarding Specialists are the point of contact for questions surrounding onboarding and compliance. This role requires demonstrating respect, efficiency, and excellent communication skills while maintaining positive working relationships with colleagues. The Onboarding Specialist will ensure that all new hires comply with company, Federal, and State regulations required for employment. They will manage the onboarding process for assigned applicants, creating necessary profiles in various systems to ensure timely and accurate information is stored and tracked throughout the onboarding process. This includes administering background checks, completing I-9s, references, EPS Staff Checks, Social Security Verifications, and certification authentication. The Specialist will also maintain application profiles in the Applicant Tracking System and gather and process employee files, ensuring quality and accuracy of all documents. Communication is key in this role, as the Onboarding Specialist will complete outbound phone calls to assigned applicants at least two times per week and follow up with text messages and emails when phone calls are unsuccessful. They will maintain a positive working relationship with all areas of the business and regularly communicate with direct supervisors to address concerns and offer solutions. Additionally, the Specialist may perform skilled administrative tasks such as maintaining confidential records, answering phones, filing, copying, faxing, and scanning as required. Participation in staff meetings, company-sponsored training, and team meetings is also expected, along with performing other job-related duties as assigned.

Responsibilities

• Ensure all new hires comply with company, Federal, and State regulations required for employment.
• Manage the onboarding process for assigned applicants.
• Create necessary profiles in various systems to ensure timely and accurate information is stored and tracked throughout the onboarding process.
• Administer background checks and discretionary risk assessments, completion of I-9s, references, EPS Staff Checks, Social Security Verifications, and certification authentication.
• Maintain application profiles in Applicant Tracking System.
• Gather and process employee files and ensure quality and accuracy of all documents.
• Complete outbound phone calls to assigned applicants at least two times per week.
• Follow up with text message and email communication when phone calls are unsuccessful.
• Maintain a positive working relationship with all areas of the business.
• Regularly communicate with direct supervisors to address concerns and offer solutions.
• Perform skilled administrative tasks including maintaining confidential records, answering phones, filing, copying, faxing, and scanning as required.
• Participate in staff meetings, company-sponsored training, and team meetings as directed.
• Perform other job-related duties as assigned.

Requirements

• Proven experience in onboarding in high-volume, non-exempt hiring.
• Excels at problem solving and isn't afraid to change courses when things aren't working.
• Focuses on what we can control and is a good influencer in the business.
• Understands the candidate and field experience is key to achieving our goals.
• Sets a great example to the team by consistently achieving goals and having a positive attitude.
• Flexibility to adapt to a dynamically changing environment.
• Prior office experience including data entry and compliance review.
• Intermediate computer skills (Microsoft Suite).
• Customer service and high phone volume experience preferred.

Benefits

• Opportunity to enroll in a wide variety of benefit programs.
• Lucrative bonuses in certain areas.
• Variety of in-depth training opportunities.
• Strong career path possibilities for committed employees.