Onboarding Specialist

Flashfood - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

About the position

As an Onboarding Specialist at Flashfood, you will play a critical role in the successful activation of new grocery retail partners. Your primary responsibility will be to guide partners through the onboarding process, ensuring a seamless experience while implementing Flashfood's solutions. You will work closely with new customers to understand their needs, provide training, and set them up for long-term success with the Flashfood platform.

Responsibilities

• Manage the end-to-end onboarding process for new grocery retail partners, serving as the main point of contact throughout the setup phase.
• Collaborate with partners to gather necessary information, configure the platform, and tailor solutions to meet their operational needs.
• Conduct virtual and in-person training sessions for grocery staff, covering platform functionality, best practices, and troubleshooting tips.
• Coordinate with internal teams, including Sales, Customer Success, and Product, to ensure smooth handoff and alignment of goals during the onboarding process.
• Assist with system integrations, testing, and troubleshooting to ensure the successful deployment of Flashfood solutions.
• Monitor and guide the progress of each partner through the onboarding stages, identifying potential obstacles and resolving issues promptly to ensure timely activation.
• Track partner progress and provide detailed updates to the Onboarding Manager and other stakeholders as needed.
• Develop and maintain onboarding documentation, user guides, FAQs, and training materials to facilitate a consistent and effective onboarding experience.
• Gather feedback from partners during and after the onboarding process to identify areas for improvement in onboarding strategies and materials.
• Ensure a smooth transition from onboarding to the Customer Success team, providing them with detailed information about the partner's configuration, needs, and any open issues.
• Support early-stage usage and adoption of the Flashfood platform, addressing initial questions and concerns to help partners get the most value from the solution.

Requirements

• Bachelor's degree in Business, Communications, or a related field (or equivalent experience).
• 3+ years of experience in onboarding, implementation, or customer success roles, preferably within the grocery retail or SaaS sector.
• Strong project management skills, with the ability to handle multiple onboarding projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users.
• Proficiency in CRM and project management software (e.g., Salesforce, Asana, Jira).
• Strong problem-solving skills, with a proactive approach to resolving issues.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Passion for sustainability and reducing food waste.

Benefits

• Competitive salary and benefits package, including health, dental, and vision insurance.
• Opportunity to make a meaningful impact on the environment and communities.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.