Onboarding Specialist

$80,000 - $110,000/Yr

Adyen - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

1,001-5,000 employees

Publishing Industries

About the position

The Onboarding Specialist at Adyen plays a crucial role in the Merchant Operations department, focusing on assessing customer needs for onboarding onto the Adyen platform while ensuring compliance with relevant guidelines. This position is pivotal in facilitating growth by optimizing internal processes, automating tasks, and building strong relationships with customers and internal teams.

Responsibilities

• Understand Adyen's product offering and advise in the best way how customers can benefit from them;
• Work closely with Adyen's commercial teams as well as operational departments and compliance to ensure a smooth rollout;
• Become the knowledge expert, own and improve processes related to merchant onboarding and payments compliance;
• Drive decision making and transparency through data analysis and insights;
• Educate commercial teams on the latest regulatory, procedural, and scheme compliance changes.
• Gather insights from Sales, Account Management, and Partnerships teams in regards to the commercial pipeline and translate this to operational needs.
• Contribute to internal process improvement initiatives to help our business scale.

Requirements

• 3 or more years of professional experience, preferably in a Sales Support, SDR or Compliance environment;
• Strong people skills, a real relationship builder
• A driven self-starter who enjoys a fast-paced environment
• Able to balance compliance boundaries and commercial opportunities
• You are completely fluent in English
• Portuguese or Spanish language fluency is a plus
• Prior SalesForce experience is a plus

Benefits

• Unlimited PTO
• Adyen Plus monthly financial contribution for personal expenses
• Annual trips to Amsterdam office
• Opportunity to work from one of 27 global offices
• Fully stocked kitchen and daily lunch in the office