Onboarding Specialist

Cision - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

1,001-5,000 employees

Publishing Industries

About the position

Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. The Onboarding Specialist is an entry level role that provides employees with direct access to customers, serving as the primary point of contact for new members as well as an existing territory of accounts. The Onboarding Specialist is responsible for onboarding all new Cision distribution members and managing the accounts for the first several months of membership. Each new member will require a multi-channel welcome from an Onboarding Specialist to discuss their individual needs as well as gain an understanding of the full suite of products and services available to them. Important collateral and logistics will need to be communicated to new customers and the Onboarding Specialist will be responsible for driving new members to repeat usage, uncovering and matching needs to Cision's products and services, and increasing Cision value to the client via phone and email interaction. The Onboarding Specialist will also be responsible for a quarterly review of each new account and the customer's engagement potential as a long-term customer.

Responsibilities

• Provide new distribution customers with an in-house specialist for a designated period to help with onboarding and understanding how to maximize membership.
• Meet or exceed goals through sales of products and services.
• Demonstrate a working knowledge of all Cision products and services with the ability to see across product lines.
• Demonstrate strong teamwork and positive culture influence in line with the Cision Values.
• Collaborate with other divisions and subject matter experts within Cision to develop integrated strategic packages & solutions.
• Manage all inbound requests from designated accounts and educate clients on new products and services.
• Meet or exceed Key Performance Indicators as assigned and adhere to call quality guidelines.
• Negotiate new structured or customized contracts to increase and secure revenue and manage difficult negotiations with clients arising from competitive situations.
• Practice exceptional time management and organization to effectively take care of the reactive and proactive requirements of the position.
• Provide excellent customer service both internally and externally.
• Ensure timely and accurate reporting of your business to your manager on a weekly basis or as otherwise instructed by sales leadership.
• Understand and employ Miller Heiman sales methodology tactics in accordance with monthly activity metrics.
• Maintain an active Individual Development Plan (IDP) to ensure continued professional growth and development.
• Other duties as assigned by sales leadership.

Requirements

• A keen interest in business communications, public relations, and content.
• Ability to prioritize and juggle multiple tasks.
• Ability to think and react quickly under pressure.
• Bachelor's Degree required.
• Demonstrated ability to contribute to the success of a team.
• Excellent customer service skills.
• Extreme accuracy and attention to detail.
• Familiarity with CRM systems (i.e. Salesforce.com).
• Proficient with Microsoft Office suite.
• Six months successful sales and customer service experience or relevant certification.
• Strong interpersonal, telephone, communication and organizational skills.
• Willingness to work flexible hours in accordance with company needs/work flow demands.

Benefits

• Comprehensive Medical (includes Vision) and Dental plans nationwide
• Flexible time off
• Paid holidays (in the US, these include Martin Luther King, Jr Day and Juneteenth)
• 401(k)
• Back-up child care
• Healthcare, dependent care, and transportation pre-tax spending accounts
• Life events guidance through the Employee Assistance Program
• Employee development and training programs
• Bonus for employee referrals
• Paid parental leave
• Free yoga/gym classes at select locations
• Paid day off to volunteer
• Tuition reimbursement