Onboarding Specialist

$40,000 - $40,000/Yr

BCforward - Indianapolis, IN

Full-time

Indianapolis, IN

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Onboarding Specialist at BCforward is responsible for managing and completing all new hire requirements for various clients globally. This role requires excellent customer service skills, a strong sense of urgency, and the ability to solve problems effectively. The Onboarding Specialist will work closely with multiple internal departments and provide regular updates to Account Managers and Client Relationship Managers, ensuring timely completion of onboarding processes.

Responsibilities

• Initiate and monitor background checks and drug screens.
• Initiate and monitor standard new hire paperwork (Form W-4, I-9, state-specific compliance forms, etc.).
• Verify and maintain all pertinent data fields within internal systems to ensure minimal back-office errors.
• Learn and contribute to state and Federal compliance procedures and deadlines.
• Interact with account managers, department heads, and various team leaders to ensure timely delivery of candidates.
• Communicate background check/drug screen results in compliance with all state and Federal laws.
• Coordinate start details with candidate and client.
• Maintain accurate data entry of new hire information into appropriate systems (ADP, Benefocus, Vendor Management System).
• Provide multiple, daily status updates to Global Onboarding Manager.
• Work through challenging problems, solo and in a team environment, to ensure candidates are delivered in a timely manner and fully compliant with all local, State, and Federal regulations.
• Assist with miscellaneous tasks, projects, and initiatives as needed.

Requirements

• Excellent customer service skills.
• Strong sense of urgency and problem-solving abilities.
• Ability to communicate effectively across multiple platforms (Office Teams, Outlook, vendor systems, Skype, phone, etc.).
• Flexibility and eagerness to learn and develop a compliance/client knowledge base.

Benefits

• Full-time employment with a competitive salary.
• Opportunity to work in a fast-paced environment with new challenges daily.