Onboarding Specialist

$60,000 - $75,000/Yr

Mindful Support Services - Mountlake Terrace, WA

Full-time - Entry Level

Mountlake Terrace, WA

Ambulatory Health Care Services

About the position

The Business Development Specialist, also known internally as the Onboarding Specialist, plays a crucial role at Mindful Support Services, a mental health organization dedicated to enhancing access to quality mental healthcare. This position is based at our Mountlake Terrace Headquarters and serves as the primary point of contact for newly contracted mental health professionals during the initial stages of their partnership with us. The Onboarding Specialist will become well-versed in all aspects of the onboarding process, early-stage private practice management fundamentals, technology systems, and relationship building. This role is essential in motivating provider members as they learn to successfully run their private practices, thereby contributing to the growth of the company by fostering long-term partnerships. The Onboarding Specialist will rely heavily on detailed organizational systems and documentation, demonstrating creativity and follow-through in problem-solving. The ideal candidate will be resourceful, analytical, adaptable, and organized, with a strong ability to build rapport with providers while upholding the business's goals. This versatile role welcomes applicants from various backgrounds, particularly those with experience in hospitality or long-term customer service relationships, as these skills are highly translatable to the responsibilities of the position.

Responsibilities

• Serve as the lead point of contact for provider partners working through onboarding processes and milestones.
• Track touch points including phone calls, emails, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
• Set clear expectations for completion timelines with providers and meet consistently to discuss those goals.
• Identify ways to improve the provider experience in the onboarding and off-boarding process and collaborate with the Operations Team to implement solutions.
• Provide enrollment for early practice management trainings including seminars and other course materials.
• Cultivate the community by highlighting community events, consult groups, and group trainings available. Meet event target enrollment goals and metrics.

Requirements

• A Growth Mindset and openness to receive and implement feedback
• Minimum 2+ years of team management or leadership experience
• Professional verbal and written communication skills
• Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
• Ability to work through uncomfortable moments to build authentic relationships
• Proficiency with various office technologies, including CRM systems, Microsoft Word, Power BI and Excel

Benefits

• 75% employer covered Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays
• 15 PTO days accrued annually
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement