Onboarding Specialist

$50,000 - $65,000/Yr

RC TopCo - Austin, TX

Full-time - Entry Level

Hybrid - Austin, TX

About the position

The Onboarding Specialist will play a crucial role in guiding new customers through the configuration and training of the company's online booking platform. This position focuses on tailoring the software to meet the unique needs of various industries, ensuring a smooth integration and optimal customer experience. The role involves collaboration with Sales and Customer Success teams to support customers effectively and enhance their operational excellence.

Responsibilities

• Collaborate with Sales and Customer Success teams on pre- and post-sale activities, including project scoping and requirements gathering.
• Gain a deep understanding of each customer's industry and operations to configure accounts that fit their needs.
• Set up channel management solutions to expand customers' reach and revenue opportunities.
• Integrate the booking engine into customers' websites, ensuring a seamless integration experience.
• Lead engaging, high-quality training sessions tailored to individual group needs.
• Provide clear project updates, highlight potential risks, and communicate solutions with transparency to both internal and external stakeholders.

Requirements

• Ability to communicate clearly and proactively when providing updates and addressing issues.
• Comfortable working with HTML, CSS, and minimal JavaScript.
• Ability to understand our customer and how their business operates in order to best configure our software.
• Efficient delivery with strong attention to detail and deadlines.
• Knowledge of web accessibility guidelines.
• Legally authorized to work in the US.

Nice-to-haves

• Experience using tools such as Checkfront, Google Apps, Zendesk, JIRA, HubSpot.
• Fluency in other languages.
• Working knowledge of CMS integrations, HTML, and CSS.

Benefits

• Employee assistance program
• Health insurance
• Half-day Fridays during the summer months
• Vacation, personal days, health days, paid volunteer day
• Extended health benefits and EAP program
• Parental benefits
• Professional development allowance