Onboarding Specialist

$104,000 - $124,800/Yr

Criticalriver - Boise, ID

Full-time - Mid Level

Boise, ID

Professional, Scientific, and Technical Services

About the position

CriticalRiver Inc. is seeking an experienced Onboarding Program Manager to join our Global Onboarding team. This role is critical in driving the success of our new hire and hiring manager onboarding processes through exceptional experiences and stakeholder collaborations. As a subject matter expert, you will be responsible for continuously enhancing the end-to-end onboarding experience by leveraging data-driven insights and industry best practices. The position requires a deep understanding of onboarding processes and the ability to manage cross-functional projects aimed at improving the onboarding journey. In this role, you will design and deliver outstanding onboarding experiences tailored for various work environments, including hybrid, in-person, and virtual settings. You will coordinate and facilitate Client Launch Orientation at our Boise location, ensuring a seamless experience for all participants. Additionally, you will manage and support global and regional cross-functional collaborator partnerships, fostering strong relationships and providing scalable and streamlined solutions across different regions. A key aspect of your role will be to foster connections and a sense of belonging among new hires by creating community-building opportunities throughout their onboarding journey. You will lead global onboarding project initiatives in alignment with our organizational goals and program partners. Utilizing AI-powered platforms, you will deliver adaptive learning experiences, employing advanced technology to provide personalized and efficient onboarding solutions. Tracking and analyzing onboarding survey data will be essential, as you will extract actionable insights and provide recommendations for continuous improvement.

Responsibilities

• Enhance the end-to-end onboarding experience using data-driven insights and industry best practices.
• Design and deliver onboarding experiences for hybrid, in-person, and virtual settings.
• Coordinate and facilitate Client Launch Orientation at the Boise location.
• Manage global and regional cross-functional collaborator partnerships.
• Create community-building opportunities for new hires during their onboarding journey.
• Lead global onboarding project initiatives aligned with organizational goals.
• Utilize AI-powered platforms to deliver adaptive learning experiences.
• Track and analyze onboarding survey data to extract actionable insights.

Requirements

• 5+ years' experience in Learning and Development, HR, or a related field with a focus on onboarding program management and process improvement.
• Strong project management skills to manage multiple projects and deadlines effectively.
• Excellent communication and interpersonal skills to engage with diverse individuals and teams.
• Proven experience in public facilitation, leading, captivating, and engaging participants.
• Strong data analysis skills to identify patterns and trends for data-driven decision making.

Nice-to-haves

• Proficiency in HR learning and onboarding software and tools.
• Experience with AI-driven onboarding solutions to improve onboarding experiences through intelligent automation.
• Experience supporting organizations through scale and change.