Onboarding Specialist

Jackson And Coker - Alpharetta, GA

Full-time - Entry Level

Alpharetta, GA

Administrative and Support Services

About the position

Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent, and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care. The Onboarding Coordinator is accountable for all functions through the initial review of provider information (physician, advanced practice nurse, and allied health providers) and acts as an evaluator for the PVL Department preceding the Privileging, Verifications, and Licensing processes. The Onboarding Coordinator is responsible for data entry, mapping, and other pre-screening responsibilities. This can include working on primary source verifications, references, data collection, and data entry. The PVL Onboarding Coordinator is ultimately responsible for securing provider and client information up front allowing for a quicker and smoother process for the customer. Additional details include the pre-population of CVs and provider information received into the company database, requesting, collecting, and/or mapping of client applications received into the company database, and outreach to the provider's office for discrepancies and missing information. The Onboarding Coordinator will work with providers or groups by phone, email, or mail regarding onboarding status, assist in developing contact sheets for provider's previous work history, insurance coverage, etc. They will also develop and implement the Company's Customer Care strategies, working with all specialty teams in the company, and communicate with clients via phone and/or email to determine preferences and maintain database checklists. Reviewing and understanding trends to maintain the department's success is also part of the role, along with other duties as assigned.

Responsibilities

• Accountable for the initial review of provider information including physicians and advanced practice nurses.
• Responsible for data entry, mapping, and pre-screening responsibilities.
• Conduct primary source verifications and references.
• Collect and enter data into the company database.
• Outreach to providers' offices for discrepancies and missing information.
• Assist in developing contact sheets for provider's previous work history and insurance coverage.
• Develop and implement the Company's Customer Care strategies in collaboration with specialty teams.
• Communicate with clients to determine preferences and maintain database checklists.
• Review and understand trends to maintain departmental success.

Requirements

• Excellent customer service and organizational skills.
• Ability to work under pressure in a fast-paced environment.
• Strong multitasking and time management skills.
• Ability to work independently and collaboratively as a team player.
• Ability to shift focus and direction quickly.
• Strong verbal and written communication skills.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Bachelor's degree preferred and/or relevant experience.
• Credentialing or physician licensing experience preferred.
• Privileging/enrollment experience preferred.

Nice-to-haves

• Experience in healthcare staffing or related field.
• Familiarity with database management systems.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401K plan with company matching funds
• Onsite health clinic for associates and their families
• Childcare and virtual learning support
• Discounts at onsite restaurants
• Access to gym and exercise classes
• Free prescriptions at the onsite health clinic.