Onboarding Success Manager, Specialty

Athenahealth - Boston, MA

Full-time - Mid Level

Remote - Boston, MA

Professional, Scientific, and Technical Services

About the position

As an athenaOne Specialty Onboarding Success Manager, you will guide various healthcare customers through a successful onboarding journey, ensuring projects are delivered on time, within budget, and aligned with customer expectations. Your role is crucial in accelerating adoption and unlocking the full value of athenahealth's solutions, particularly in Women's Health, Behavioral Health, Urgent Care, Orthopedic, or Federally Qualified Healthcare (FQHC) sectors. You will engage with stakeholders, lead strategy discussions, manage project schedules, and oversee project governance, while also monitoring customer performance during the go-live phase.

Responsibilities

• Manage customer expectations, scope, timeline, and priorities, ensuring project commitments are met.
• Facilitate and coordinate project activities for timely and successful completion.
• Lead a team to design future-state workflows and guide customer change management initiatives.
• Identify early risks, maintain a risk log, and implement mitigation plans.
• Communicate clearly with customers and athenahealth peers to ensure strategic alignment.
• Engage customer executive leadership on strategic topics and report progress, risks, and mitigation strategies.
• Consult with customers on product offerings and go-live launches as required.
• Manage escalations effectively to ensure positive outcomes for both the customer and athenahealth.
• Establish project governance to align with business objectives and support customer decision-making.
• Assist in ongoing education and enablement for existing team members.

Requirements

• Bachelor's degree
• 5+ years of overall professional experience
• 3+ years of Project Management experience
• 3+ years of experience working in or with Specialty providers (Women's Health, Behavioral Health, Urgent Care, FQHC or Orthopedic)
• Advanced proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
• Ability to travel 25%-50% depending on specialty

Nice-to-haves

• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) Certification
• Healthcare Revenue Cycle Management Experience
• Clinical Knowledge/Experience in Women's Health, Behavioral Health, Urgent Care, FQHC or Orthopedic
• Proficiency in Salesforce

Benefits

• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexible work-life balance
• Health and financial benefits