Onboarding Support Specialist| Part-time| FSH

$62,400 - $72,800/Yr

Oak View Group - Remote, OR

Part-time

Remote, OR

Professional, Scientific, and Technical Services

About the position

The Onboarding Support Specialist is a part-time traveling role focused on providing concession support to new OVG Hospitality accounts in the West region. This position involves onboarding new food and beverage accounts, preparing venues for opening, and ensuring compliance with culinary safety and service standards. The role requires travel to various OVG venues and includes responsibilities such as training staff, managing inventory, and promoting customer service excellence.

Responsibilities

• Tour and audit existing concession stands for equipment and inventory, documenting needs and issues.
• Execute all concession decisions made by the RVP/General Manager.
• Assemble new concession equipment and train new Managers on maintenance and cleaning.
• Stock supplies and take inventory.
• Recommend staffing levels for stands based on event attendance.
• Train existing staff on proper set-up and tear down of the stands to OVG standards, including sanitation and food safety requirements.
• Understand and explain concession menu items to staff, preparing the stand for product displays and food pricing.
• Help set up new POS system with the IT team and train staff on the new system.
• Assist the venue team with pre-opening checklists and implementation plans, suggesting areas of improvement.
• Provide hands-on event support for opening.
• Promote OVG's commitments to sustainability and world-class customer service.

Requirements

• Associates degree from an accredited college/university with major course work in Culinary Arts, Food Service Operations, or related field required.
• 3+ years experience working in Concessions, preferably in Supervisor or Lead roles.
• Team player with a problem-solving mindset.
• Experience in training multiple staff members in Concessions.
• Excellent spoken and written communication skills, comfortable interacting with public and leadership teams.
• Ability to deal with ambiguity and quickly changing priorities.

Benefits

• 401(k) savings plan
• 401(k) matching