Onisite IT Technician

Lennar - Dallas, TX

Full-time

Dallas, TX

Construction of Buildings

About the position

The Onsite IT Technician at Lennar plays a crucial role in providing technical support to associates across various platforms, including computers, tablets, mobile devices, and network systems. This position is essential for ensuring that all technology-related issues are addressed promptly and effectively, allowing the Lennar team to operate smoothly. The technician will be responsible for troubleshooting and resolving both software and hardware issues, ensuring that all equipment is functioning optimally. This role requires a proactive approach to customer service, as the technician will interact with various departments and external vendors to deliver high-quality support. In addition to resolving technical issues, the Onsite IT Technician will maintain and update Service Now tickets daily, ensuring that all incidents are documented accurately. The technician will also assist in coordinating project plans for the installation of technology equipment in various locations, including Welcome Home Centers and construction trailers. This involves not only technical skills but also the ability to communicate effectively with team members and stakeholders to ensure that projects are completed on time and within scope. The technician will also be responsible for arranging technical support for meetings and events, which may include video conferencing and audio/visual needs. Regular reporting to the Onsite IT manager is required, summarizing weekly activities and outstanding issues. The technician will also monitor the activities of third-party support contractors, ensuring that all services provided meet the company's standards. Overall, this position requires a blend of technical expertise, customer service skills, and the ability to work collaboratively within a team environment.

Responsibilities

• Troubleshoots and resolves computer workstation issues, both software and hardware related.
• Enacts manufacturer's warranties for equipment repair.
• Maintains and updates Service Now tickets daily.
• Updates ticket status, provides accurate, scientific, and reproducible written details on ticket resolution.
• Helps different Division prepare and coordinate project plans for installation of technology equipment in Welcome Home Centers and construction trailers.
• Resolve printer and copier issues across the division.
• Arranges and coordinates technical support for meetings and events, including video conferencing, and traditional audio/visual needs.
• Maintains, upgrades, installs, replaces hardware, and software as required.
• Reports instances of server downtime, LAN/WAN connectivity issues immediately to manager and helpdesk team.
• Performs basic troubleshooting on LAN/WAN connectivity under the direction and guidance of telecommunications or network team.
• Provides weekly status report to the Onsite IT manager summarizing highlights of weekly activities and outstanding issues.
• Monitors and assists with coordinating the activities of third-party support contractors.
• Performs other duties as assigned by Onsite IT Manager.

Requirements

• High school diploma or GED.
• Minimum 3-5 years of relevant experience in IT support.
• CompTIA A+ or equivalent IT certifications preferred.
• Demonstrates an understanding of technology standards used in an area of responsibility with minimal supervision.
• Ability to perform complex requests to install or configure systems.
• Solves a range of straightforward problems, analyzes possible solutions using standard procedures, and receives a moderate level of guidance and direction.

Nice-to-haves

• Ability to maintain effective working relationships, supporting company leadership and team.
• Ability to embrace change and influence trust in others.
• Creative and innovative approach to problem-solving.
• Maintains a supportive and collaborative teamwork environment.
• Understands the company's philosophy on diversity in the workplace.

Benefits

• Equal opportunity employer
• Complies with all applicable federal, state, and local fair employment practices laws