Online Education Operations Coordinator (4574U), Berkeley Public Health - 73549

$62,400 - $73,320/Yr

University of California - Berkeley, CA

Full-time - Entry Level

Remote - Berkeley, CA

Educational Services

About the position

The Online Education Operations Coordinator at Berkeley Public Health plays a crucial role in supporting the Student Services and Operations teams. This position involves managing various responsibilities such as data tracking, event planning, and ensuring effective communication with students. The Coordinator is expected to follow and improve complex business processes while gaining proficiency in campus business systems. This role is essential for the success of the Online MPH Program, which aims to provide high-quality public health education to a diverse student body.

Responsibilities

• Ensure program students are properly enrolled, registered, fees paid, and enrollment holds are cleared.
• Manage waitlist, update roster, and report on enrollment numbers.
• Inform students on enrollment policies & procedures, and process add/drops.
• Pull reports and add enrollment notes in the Active Student Tracker, flagging students for Program Manager follow-up.
• Plan and implement the Online MPH Program Commencement Celebration.
• Plan and implement On-Campus Summer Visits for students, including logistics for catering, room reservations, and event management.
• Coordinate on-campus housing and fellowship travel reimbursements for On-Campus Summer Visits.
• Confirm residency requirement completion.
• Manage course planning process to ensure accurate course scheduling.
• Assist with monthly and annual budget reconciliation processes.
• Handle administrative tasks such as organizing program file directories and processing reimbursement requests.
• Assist with Student Employment hiring tasks, including posting ads and generating offer letters.
• Manage office storage and supplies inventory.
• Process honoraria requests for guest lecturer payments.
• Manage student communications, including newsletters and website updates.
• Update and maintain program calendar and student-facing calendars.
• Participate in workshops, trainings, and other professional development activities.

Requirements

• Strong communication and interpersonal skills to work effectively with all levels of staff, students, and faculty.
• Demonstrated high-level, results-oriented customer service skills.
• Strong attention to detail and excellent organizational skills with the ability to multi-task with competing deadlines.
• Ability to use sound judgment in responding to issues and concerns.
• Ability to use discretion and maintain confidentiality.
• Strong analytical and problem-solving skills.
• Ability to develop methods or procedures to resolve operational problems.
• Proficiency with MS Word, PowerPoint, Excel, Google Suite of services.
• Experience with planning and/or executing large scale events.
• Bachelor's degree in related area and/or equivalent experience/training.

Nice-to-haves

• Knowledge of and/or ability to learn University-specific computer application programs and pertinent databases.
• Understanding of and/or ability to learn University rules and regulations.
• Knowledge of and/or ability to learn University processes and procedures.
• Experience with content management on web platforms.
• Experience with budget management.

Benefits

• Comprehensive benefits package offered by the University of California.
• Professional development opportunities with at least 80 hours of paid time per year for activities.