Online Education Operations Coordinator (4574U), Berkeley Public Health - #73549

$62,400 - $73,320/Yr

University of California - Berkeley, CA

Full-time - Entry Level

Remote - Berkeley, CA

Educational Services

About the position

The Online Education Operations Coordinator at UC Berkeley's Berkeley Public Health (BPH) is responsible for supporting the Student Services and Operations teams by managing various tasks including data tracking, event planning, and communication with students. This role is crucial for ensuring that students are properly enrolled and supported throughout their academic journey, while also adhering to complex business processes. The Coordinator will work in a collaborative environment, receiving training and mentorship while independently managing routine tasks and addressing moderately complex issues that impact the Online MPH Program's success.

Responsibilities

• Ensure program students are properly enrolled, registered, fees paid, and enrollment holds are cleared.
• Manage waitlist, update roster, and report on enrollment numbers.
• Inform students on enrollment policies & procedures, and process add/drops.
• Pull reports and add enrollment notes in the Active Student Tracker, flagging students for Program Manager follow-up.
• Manage Permission Number process for non-Online MPH students.
• Plan and implement the Online MPH Program Commencement Celebration.
• Plan and implement On-Campus Summer Visits for first- and second-year students, including logistics for catering, room reservations, parking, event management platform, ordering t-shirts, printing name badges, etc.
• Coordinate on-campus housing and fellowship travel reimbursements for On-Campus Summer Visits.
• Confirm residency requirement completion.
• Manage course planning process to ensure all program courses are accurately reflected in the course scheduling system.
• Assist with monthly and annual budget reconciliation processes.
• Assist with tracking course development and rebuild projects.
• Handle administrative tasks such as organizing program file directories, processing reimbursement requests, reconciling university credit card transactions, ordering supplies, and purchasing gift cards.
• Assist with Student Employment hiring tasks, including posting ads and generating offer letters.
• Manage office storage and supplies inventory.
• Process honoraria requests for guest lecturer payments.
• Manage student communications (e.g. newsletter, website).
• Send Phase I enrollment reminders and Enrollment Form reminders after Phase I.
• Manage UC Student Health Insurance Program (SHIP) waiver process and reminders.
• Update and maintain program calendar and student-facing calendars.
• Archive and organize student advising content.
• Attend team meetings.
• Participate in workshops, trainings, and other professional development activities.
• Perform other duties, as assigned.

Requirements

• Strong communication and interpersonal skills to work effectively with all levels of staff, students, and faculty.
• Demonstrated high-level, results oriented customer service skills.
• Strong attention to detail and excellent organizational skills with the ability to multi-task with competing deadlines.
• Ability to use sound judgment in responding to issues and concerns.
• Ability to use discretion and maintain confidentiality.
• Strong analytical and problem-solving skills.
• Ability to develop methods or procedures to resolve operational problems.
• Proficiency with MS Word, PowerPoint, Excel, Google Suite of services.
• Experience with planning and/or executing large scale events.
• Bachelor's degree in related area and/or equivalent experience/training.

Nice-to-haves

• Knowledge of and/or ability to learn University-specific computer application programs and pertinent databases.
• Understanding of and/or ability to learn University rules and regulations.
• Knowledge of and/or ability to learn University processes and procedures.
• Experience with content management on web platforms.
• Experience with budget management.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off for professional development activities.