Online Grocery Pick-Up Clerk

Kroger - Jonesboro, GA

Part-time - Entry Level

Jonesboro, GA

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Online Grocery Pick-Up Clerk, working as an In-Store Grocery Shopper, plays a crucial role in ensuring that customers' online orders are selected and gathered efficiently, with a strong emphasis on maintaining the freshness and quality of products. This position involves assembling customers' online orders, processing coupons and payments, and delivering and loading orders into customers' cars upon their arrival at the store for pick-up. The role is designed to provide a positive customer service experience that encourages customers to return to online shopping. The clerk is expected to demonstrate the company's core values, which include respect, honesty, integrity, diversity, inclusion, and safety. As part of the e-Commerce team, the Online Grocery Pick-Up Clerk is responsible for initiating and completing the selection process for customers' online orders. This includes scanning and bagging orders while adhering to all bagging standards. The clerk must communicate any substitutions or exceptions to the customer's order at the time of pick-up, ensuring that customer expectations for ease of shopping, variety, freshness, and cleanliness are met or exceeded. The position requires strict adherence to local, state, and federal laws, food safety procedures, and company guidelines. The Online Grocery Pick-Up Clerk will receive customers' orders from the Order Selector, store products in optimal temperature zones, and ensure the quality and freshness of all items chosen. Effective communication with customers via a portable phone is essential, as is the ability to respond to calls in a professional and timely manner. The clerk will retrieve each customer's order from various staging locations, ensure order accuracy, and load the order into customers' cars. Additionally, the clerk must maintain organization and cleanliness of staging areas and equipment, report any discrepancies, and perform required opening and closing procedures. The role also includes assisting in training new e-Commerce team members and adapting to new and improved processes, all while meeting or exceeding productivity standards.

Responsibilities

• Select and gather products for customers' online orders efficiently with attention to freshness and quality.
• Assemble customers' online orders and process coupons and payments.
• Deliver and load orders into customers' cars upon their arrival for pick-up.
• Communicate any substitutions or exceptions to customers' orders at the time of pick-up.
• Scan and bag orders while following all bagging standards.
• Ensure quality and freshness of all items chosen for orders.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the store e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Assist in training new e-Commerce team members.

Requirements

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral and written communication skills.
• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier.

Nice-to-haves

• Experience in a grocery store environment.
• Familiarity with e-commerce or online shopping processes.

Benefits

• Flexible scheduling options.
• Opportunities for career growth and development.
• Employee discounts on groceries.