Swedish Institute - New York, NY
posted about 2 months ago
The Online Onboarding Specialist (OOS) at Swedish Institute Inc. plays a crucial role in facilitating a seamless enrollment and onboarding experience for potential online students. This position is designed to ensure that students can navigate the admissions process smoothly, accurately, and consistently, adhering to the requirements set forth by the college, state, federal, and accrediting agencies. The OOS will meet with prospective students during the admissions process, providing guidance and support as they transition into their educational journey. This role requires collaboration with various departments, including admissions, financial aid, student services, registrar, and academic departments, to ensure that all onboarding processes are completed efficiently. The OOS will be responsible for ensuring that students have access to necessary resources, such as financial aid, and will work closely with the Enrollment Coordinator to verify that all admissions requirements and documentation are submitted and properly filed. Additionally, the OOS will assist students in addressing any technical issues that may arise during the Smarter Measures assessment, providing remediation as needed. A key aspect of this role is to ensure that students meet the technology requirements for their courses, collaborating with the IT Help Desk to resolve any issues that may occur. Furthermore, the OOS will prepare students for the online orientation process, guiding them through the required technology orientation and ensuring that all necessary learning materials, such as textbooks, are available through the campus bookstore. The OOS will also work with the registrar to finalize the scheduling process, ensuring that the student experience from onboarding to the start of classes is as smooth as possible. This position may also involve assigning additional duties as needed to support the overall onboarding process.