ONLINE ONBOARDING SPECIALIST

Swedish Institute - North Arlington, NJ

Full-time

North Arlington, NJ

About the position

The Online Onboarding Specialist (OOS) plays a crucial role in facilitating a smooth and efficient enrollment and onboarding process for potential online students. This position involves guiding applicants through various administrative processes, ensuring compliance with college and regulatory requirements, and collaborating with multiple departments to enhance the student experience from admission to class commencement.

Responsibilities

• Meet with students during the admissions process and assist them in navigating the enrollment process.
• Ensure students have access to the financial aid department.
• Collaborate with the Enrollment Coordinator to verify that all admissions requirements and documents are submitted and on file.
• Address any technical issues students encounter during the Smarter Measures assessment and provide remediation as needed.
• Ensure students meet technology requirements and coordinate with the IT Help Desk to resolve issues.
• Prepare students for the online orientation process and assist them in navigating the required technology orientation.
• Coordinate with the campus bookstore to ensure all required learning materials, such as textbooks, are available.
• Work with the registrar to complete the scheduling process for students.
• Ensure a smooth student experience from onboarding to the start of classes.
• Assign other duties as needed.

Requirements

• Associate's degree as a minimum.
• 2 years' work experience in customer relations.
• Computer experience with Word, Excel, and PowerPoint.
• Working knowledge of Canvas LMS.
• Detail-oriented and extremely accurate.
• Ability to utilize time wisely and follow up quickly.
• Ability to work well in a team-based environment with minimum supervision.
• Ability to type accurately.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Strong organizational skills.
• Excellent time management skills.
• Ability to respond to inquiries and communicate responsibly in a timely fashion.

Benefits

• Salary range of $45,000 - $50,000 yearly.