Online Operations Coordinator - Boston (Open to MTW Alumni Only)

$45,760 - $45,760/Yr

More Than Words - Boston, MA

Part-time - Entry Level

Boston, MA

Ambulatory Health Care Services

About the position

The Online Operations Coordinator at More Than Words (MTW) is a part-time role focused on supporting the operations of a nonprofit social enterprise that empowers youth. This position involves overseeing online business activities, including training youth employees, managing inventory, and ensuring quality control and customer service. The coordinator will work closely with youth aged 16-24, providing them with hands-on experience in a real-world business environment, while also contributing to the strategic growth of MTW.

Responsibilities

• Oversee all safety, policies, and procedures to run the online operations shifts on specific days.
• Lead a shift of 5-10 youth to ensure success of all business activities, including sorting donations, receiving inventory, and filling online orders.
• Continually monitor and improve systems to meet revenue benchmarks for online marketplaces.
• Work alongside youth to provide ongoing training, feedback, and support to improve performance.
• Hold youth employees accountable for safety, policies, and performance, including attendance and professionalism.

Requirements

• High school diploma or GED required.
• At least 1 year of supervising experience.
• Experience in retail and online bookselling preferred.
• Ability to regularly lift boxes weighing approximately 25 lbs.
• Covid-19 vaccination and booster required.

Nice-to-haves

• Experience teaching, training, or supervising new learners.
• Technological aptitude and customer service skills.

Benefits

• Compensation of $22.00 per hour, with a maximum of 29 hours per week.
• Opportunity to gain hands-on experience in a nonprofit environment.
• Potential for position renewal after 6 months.