Online Sales Counselor

$40,000 - $80,000/Yr

JP Brooks Builders - Maple Grove, MN

Full-time - Entry Level

Remote - Maple Grove, MN

About the position

The Online Sales Counselor at JP Brooks Builders is a pivotal role responsible for managing customer interactions and enhancing the sales process for homebuyers. This position involves setting appointments for the sales team, managing leads, and ensuring a seamless customer experience. The counselor will leverage strong sales skills and marketing strategies to drive sales and exceed performance targets while providing exceptional service to clients.

Responsibilities

• Enhance client experiences through effective communication via email, phone, and online live chat.
• Ensure prompt responses to all customer inquiries, striving for a same-day email or phone response.
• Efficiently manage and prioritize incoming leads to maximize sales opportunities.
• Record and maintain up-to-date lead information in the CRM system.
• Utilize effective qualification skills to identify warm leads with the potential to develop into genuine sales opportunities.
• Set appointments for onsite sales consultants.
• Manage new community leads and community launches.
• Engage customers by asking relevant questions to understand their needs.
• Develop a follow-up and drip campaign program tailored to both short and long-term leads.
• Segment leads into categories based on their level of interest and the stage of the buying process.
• Create relevant and engaging content that addresses the needs and interests of each segment.
• Establish a schedule for the drip campaign and set goals for engagement and conversions.
• Automate the campaign using marketing automation tools and track performance metrics.
• Provide comprehensive information to incoming leads about current communities and available product offerings.
• Stay informed about upcoming and available finished inventory to effectively communicate with clients.
• Conduct walkthroughs of new models and floor plans as they become available.
• Familiarize yourself with the standard quality features offered in each community.
• Provide feedback to the Marketing Department regarding electronic marketing materials.
• Collaborate with the sales manager and sales team to establish a top-tier online sales process.

Requirements

• 3 years of sales experience.
• Experience working with and managing a comprehensive database.
• Experience in managing long sales cycles.
• Minimum of High School Diploma.
• Valid Driver's License.
• Demonstrated ability to collaborate effectively with a marketing team.
• Proficient in spreadsheet management, analysis, research, financial projections, data aggregation, and report creation.
• Skilled in computer systems, detail-oriented data entry, and exceptional organization.
• Self-motivated, process-oriented, and possesses strong verbal and written communication skills.
• Ability to prioritize, work amidst interruptions, and solve problems creatively.

Nice-to-haves

• Experience in new home construction sales.
• Familiarity with CRM systems and marketing automation tools.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance