Online Sales Counselor

KB Homes - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

Construction of Buildings

About the position

The Home Finding Specialist (HFS) will coordinate and handle sales leads generated from the internet and telephone inquiries. Will facilitate a customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with community sales representatives. On occasion, will provide extra community sales coverage for sales representatives on approved absences or assist with special events such as Grand Openings.

Responsibilities

• Respond quickly, accurately, and persuasively to all telephone and electronic leads (email, social media, Live Chat) from various sources such as Corporate DCT and the C3 Bucket.
• Provide consistent follow-up with all lead activities recorded at the 24 hour, 3 days, and 30-day milestones.
• Qualify the lead based on individual preferences and product interest.
• Conduct preliminary financial pre-qualifications for purchasing a home.
• Set and schedule appointments for on-site sales representatives.
• Maintain C3 database of leads with updated information and customer notes.
• Track and report on conversion statistics.
• Contact real estate brokers and schedule presentations for Onsite Sales Representatives.
• Participate when needed at grand openings and community events.
• Provide periodic back-up for community sales representatives during vacations/sick/personal days.

Requirements

• High school degree or equivalent required.
• California real estate license required.
• Previous sales experience required using electronic modes of communication (on-line/telephone).
• 1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs.

Nice-to-haves

• Associate or Bachelor's degree preferred.
• Homebuilding industry experience preferred.

Benefits

• Above average compensation packages and earnings potential.
• Full benefits.
• Outstanding 401K matching program.
• Bonus plans.
• Promotional opportunities.