Valiantica - New York, NY
posted 3 months ago
The Production Engineer position is a hybrid role based in New York, NY, offering a contract-to-hire opportunity. The selected candidate will be responsible for monitoring and resolving system errors and disruptions, documenting resolutions, and managing incidents according to the ITIL lifecycle. This role requires liaising with upstream data providers to address issues and responding to user inquiries and operations requests. The engineer will also prepare and present stability reports, analyze alert and stability trends, and make recommendations based on their findings. Investigating the root causes of issues and educating developers on these causes to mitigate future occurrences is a key aspect of the role. In addition to troubleshooting and resolving issues across the entire stack—including hardware, software, application, and network—the Production Engineer will mentor other Site Reliability Engineers (SREs) on best practices for monitoring and troubleshooting complex code and database issues. The role involves identifying opportunities to improve automation within the company, scoping, and creating automation for deployment, management, and visibility of services. The engineer will represent the SRE organization in design reviews and operational readiness exercises for both new and existing services, and will participate in an on-call rotation and periodic conference calls with specialists from other time zones. The ideal candidate will have hands-on experience with UNIX and SQL-based databases, as well as three-tier support experience with databases such as IBM, DB2, Sybase, Mongo, Green Plum, and KDB. Excellent analytical and communication skills, a problem-solving mindset, and the ability to prioritize tasks are essential for success in this role. Familiarity with financial products, including equity and fixed income, and the various risks associated with investment banking is also important. The candidate should be able to contribute to system design and architecture with a strong database knowledge.